How do I contact customer service?

You can contact one of our Experts Monday – Friday between 9:00am – 5:00pm PST at service@utierre.com or via phone at (310)424-0469.

How do I track my order?

You can track your order by clicking here.

I’m interested in distributing Utierre, who should I contact?

Please contact one of our Experts at info@utierre.com.

 How do I cancel or edit an order?

Orders are shipped as quickly as possible and cannot be canceled once they have been submitted. Order cancellation and change requests will be considered, but are not guaranteed. Once you have received your items, you may send them back for a refund as long as they are unopened, unused and meet the exchange/return policy criteria.

OFFERS & PROMOTIONS

Utierre.com occasionally offers special offers and promotions. Customers can apply one promotion code per order and promotion codes cannot be applied to kits or discount items. 

Promotional Exclusions

*Limit one Free Gift per order. Free Gift cannot be returned or exchanged. Free Gift selection is random or customers will have the ability to make their selection in the shopping bag. 

Minimum of $100 order required to select a free gift. Utierre reserves the right to modify or cancel this promotion at any time without notice.

*Free product offers cannot be combined with other discount codes and offers. Limited time only. Limit one Free product per order. Free products cannot be returned or exchanged. 

Utierre reserves the right to modify or cancel this promotion at any time without notice. Only orders placed during the promotion can take advantage of the Promotional Prices. 

 Coupon & Discount Codes Promotional/Sales:  *Exclusions apply. Discount code not valid on kits, collections, already discounted and new items. Enter promotion code at checkout to apply for a discount. Minimum $X order value. Some codes are automatically applied during checkout.

% OFF Sale:  *Exclusions apply. Discount not valid on already discounted and new items. Additional discounts codes can’t be combined. 

$ Value Sale or Promo:  *Exclusions apply. Additional discounts codes can’t be combined. 

Buy One, Get one Free Promo/Sale:  *Limit one free gift per order. Minimum $100USD order value to redeem. Additional discounts codes can’t be combined. While supplies last. 

New Products:  *Additional discounts can’t be applied. Pricing advertised on utierre.com Reflects USD pricing. While supplies last. 

Bundles: *Additional discounts can’t be applied. Pricing advertised on utierre.com Reflects USD pricing. 

Questions?